Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, phone number, physical address; Payment information when you make a purchase or request a quote; Opt-in records and timestamps for all communication channels (SMS, email, etc.).
• Non-Personal Information: IP address, browser type, device information; Website usage patterns and analytics; Cookies and similar technologies.
• Customer Communication: Records of inquiries and service requests; Appointment details and preferences; Service history and feedback.

2. How We Use Your Information

We use collected data for: Providing and improving our services; Processing transactions and payments; Communicating with you about your inquiries, appointments, and promotions; Enhancing website functionality and user experience; Ensuring security and fraud prevention; Maintaining records of your communication preferences and consent.

3. SMS Messaging & Compliance

• Text Message Program Terms & Conditions: By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
• Opt-In & Consent: You will only receive messages if you have explicitly opted in; We maintain timestamped records of all opt-in actions; We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
• Opt-Out Instructions: You can cancel SMS notifications at any time by replying 'STOP'. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.
• Message Frequency & Content: Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.
• Help & Support: Reply 'HELP' for assistance or contact us at help@kudzuleads.com. Customer support is available during regular business hours.
• Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
• SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

• Service Providers: Third-party vendors who assist in our operations, e.g., payment processing, appointment scheduling; SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive; All service providers are contractually obligated to maintain confidentiality and security.
• Legal Compliance: If required by law, legal process, or to protect our rights.
• Business Transfers: In case of mergers, acquisitions, or sale of assets.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

Encryption of sensitive data in transit and at rest; Secure access controls; Regular security assessments; Breach notification protocols; Secure backup systems. No method of transmission over the Internet is 100% secure.

6. Cookies & Tracking Technologies

Used to analyze site traffic, remember preferences, and improve functionality.

7. Your Rights & Choices

Access, update, or delete personal data; Opt-out of marketing emails via 'unsubscribe'; Opt-out of SMS by replying 'STOP'; Withdraw consent at any time. Contact us to exercise these rights.

8. Third-Party Links

Applies solely to information collected by Kudzu Leads LLC.

9. Changes to This Privacy Policy

Updated periodically with posted effective date.

10. Contact Us

Kudzu Leads LLC

Phone: (301) 660-6782

Email: help@kudzuleads.com

Website: www.kudzuleads.com