Automated Reputation Management
Automated Reputation Management That Grows Reviews on Autopilot
Happy customers rarely leave reviews unless someone asks at the right moment. We automate that ask right after service, make leaving a review take one tap, and surface unhappy feedback to you before it becomes public.
- review experience
- 1-tap
- after service, the ask goes out
- Minutes
- of reviews monitored
- 100%
Overview
Why it matters, and how we deliver
A strong fit for
- Businesses with happy customers but fewer reviews than competitors
- Teams that complete a high volume of jobs or appointments each week
- Owners who want to respond to every review without spending hours on it
- Companies investing in local SEO who want reviews to amplify results
Reviews are the modern word of mouth. Before a new customer calls, they compare your star rating, how many reviews you have, and how recent they are against the business listed right next to you. A handful of old reviews reads as a warning sign, even if your work is excellent.
The problem is rarely your service. It is that satisfied customers are busy and simply forget, while frustrated customers are motivated to post. Without a consistent system for asking, your online reputation ends up shaped by the loudest few instead of the happy majority.
We fix that with automation. The moment a job is marked complete, your customer receives a friendly, personal text or email asking how it went, with a single tap to leave a Google review. Every customer gets the same honest ask, so your review count, rating, and recency climb steadily, and they feed directly into your local search rankings.
The problem
Why great businesses end up with thin reviews
- Asking for reviews manually depends on memory, and it stops the moment things get busy.
- Customers who want to leave a review often cannot find the right link and give up.
- Negative reviews sit unanswered, signaling to prospects that nobody is paying attention.
- Low review velocity drags down local rankings, even for businesses with happy customers.
Our approach
Triggered at the right moment
We connect to your CRM, scheduling, or invoicing software so requests go out automatically when a job is completed, while the experience is still fresh. No one on your team has to remember to ask.
Effortless for customers
Messages are short, written in your voice, and link straight to your Google review form. One tap, a star rating, a sentence, done. A gentle follow-up goes out if there is no response, and messaging always respects opt-in and opt-out.
Every review handled
We monitor reviews across platforms and respond promptly and professionally. When a customer shares a concern, you are alerted right away so you can resolve it directly, which often turns a critic into a loyal client.
Technical deliverables
Everything included, nothing vague
Post-service SMS & email requests
Triggered automatically when a job is completed, with compliant opt-in.
One-tap review links
Direct links to your Google review form, no searching required.
Private feedback capture
Unhappy customers can reach you directly so you can make it right.
Review response workflows
Timely, on-brand responses to every review, positive or negative.
Reputation dashboard
Review count, rating, and velocity tracked across platforms.
CRM & job software integration
Connects to the tools you already use to mark jobs complete.
Process
From onboarding to deployment
- 1
Week 1
Audit reviews
Current ratings, volume, and competitor benchmarks.
- 2
Week 1–2
Connect systems
Integrate your CRM or job software to trigger requests.
- 3
Week 2
Craft messaging
Friendly, compliant SMS and email copy in your voice.
- 4
Week 3
Go live
Automated requests begin after every completed job.
- 5
Ongoing
Monitor & respond
Review responses and monthly reputation reports.
Ready to see what reputation could do for your business?
Book a free strategy call or request an audit. We reply within one business day.
Free audit
Get your free reputation audit
Tell us about your business and we will show you exactly where you are losing leads, and how to win them back.
- We review your website, Google Business Profile, reviews, and response speed.
- You get a prioritized audit of where leads are slipping through.
- We walk you through it on a no-pressure strategy call.
FAQ
Reputation questions, answered
Is this compliant with Google’s policies?
Yes. We ask every customer for honest feedback and never gate or incentivize reviews, which Google prohibits.
Do customers need to opt in to texts?
Yes. SMS requests only go to customers who have consented, and every message includes STOP and HELP instructions.
Can you remove negative reviews?
We cannot remove legitimate reviews, but we can flag reviews that violate platform policies and help you respond professionally. A steady flow of new positive reviews also reduces the impact of an occasional bad one.
Which software do you integrate with?
We connect with most popular CRMs, scheduling, and field-service tools. If yours is not directly supported, we can often trigger requests from a simple export or webhook.